The off season is fast approaching and, as you find more time in your schedule, consider it an opportunity to increase productivity and map out PR and marketing strategies for the year ahead. No solid marketing plan is complete without a focus on positive experiences for customers and creative partners, as they’re in an ideal position to refer business.
Surprise and delight creates opportunities to really ‘wow’ someone unexpectedly. It’s a proven strategy among Fortune 500 companies and, as wedding professionals, this is our place to shine. We specialize in hospitality and our business is designed around pleasing people — surprise and delight is simply a way to take it to the next level.
Always prepare first
Implementing surprise and delight touchpoints should be a strategic move, so don’t just dive in and start handing free things out to every client that walks in the door. Start by asking yourself the real questions: What are you hoping to accomplish? Who are you trying to reach? What are your strengths? Do you have the resources required to make it happen? The answers to these questions will guide your approach to client and partner outreach.
Don’t overwhelm yourself upfront with complicated tactics. Start out with a test group as a trial for you to get your feet wet. This allows you the time to work out the kinks and evaluate feedback. Focus on what will bring you the most relationships, as well as maintain the valuable ones that you already have.
Get to planning
Once your strategy is ironed out, have a brainstorming session with your team or yourself. The sky is the limit, so don’t be afraid to get creative. However, be mindful that some of the best things can be small as long as they’re thoughtful. Keep in mind that it may not be everyone’s off season — hotels, for example, are busy all year round especially during holiday season. Consider how you can surprise and delight without causing inconvenience.
Build it into your workflow
Surprise and delight strategies should come naturally; if forced, they can lose their genuineness. Think about how to incorporate small tactics throughout your existing workflow. What is one thing that you can do for newly booked clients during the off season? If you use a project management software like Basecamp or Asana, schedule tasks to keep your plan moving. Don’t forget to track retention and referrals, as it helps determine ROI and identify what’s working and what needs tweaking.
There you have it — a starter’s guide to surprise and delight that is sure to get more business through your doors. The off season frees up some of your schedule, so it’s a great time to work on implementing ongoing strategy for client experience. Still, be sure to carve out time to rest and relax over your slow period. Marketing and PR endeavors are no good if you’re not taking care of yourself and taking the time to get re-energized.